Question 1

What time are check-in and check-out?

Accepted Answer

Check-in is possible from 3:00 p.m., while check-out must be made before noon. Alternative times may be requested, subject to availability and any applicable surcharge.
We offer complimentary luggage storage before arrival or after departure.

Question 2

Does the hotel have a parking lot?

Accepted Answer

Yes. Villa Castagnola offers outdoor parking for CHF 20 per day and a covered garage for CHF 30 per day.
Guests with electric cars can use a garage with charging facilities for CHF 30 per day, plus CHF 0.65 per kWh.
All solutions are subject to availability.

Question 3

Is the front desk open 24 hours a day, 7 days a week?

Accepted Answer

Yes, the front desk is open every day, 24 hours a day, for personalized assistance, information and suggestions.

Question 4

Do you have a shuttle service?

Accepted Answer

Although Villa Castagnola does not provide a shuttle, private transfers can be arranged with our preferred partners.

Question 5

Are pets welcome?

Accepted Answer

Yes, dogs are welcome with a supplement of CHF 50 per night. Pets may stay in the rooms and enjoy the outdoor spaces, though they are not permitted in the restaurants, main terrace, spa, pool, or Lido Club. Pets may accompany you in the Rucola garden and throughout the park, provided they remain on a leash and under your care.
We kindly ask that pets are not left alone in the room and are taken outside during housekeeping. Upon arrival, we provide a golden lanyard to display on the door, signaling that a dog is in the room. Please inquire at the front desk for dog sitting services.

Question 6

Which restaurants are located within the hotel?

Accepted Answer

The La Rucola and Le Relais restaurants are located within the hotel, while the Arté al Lago restaurant is housed in a beautiful lakeside building just a short walk from Villa Castagnola.

Question 7

Do I need to book a table for dinner or lunch?

Accepted Answer

Our restaurants are also open to non-resident guests, so we kindly recommend making a reservation in advance to ensure availability.

Question 8

What time are the restaurants open?

Accepted Answer

The Arté al Lago restaurant is open from 7:00 p.m. To 9:30 p.m from Tuesday to Saturday. Le Relais, open every day, serves dinner from 7:00 p.m to 9:30 p.m., while La Rucola is open daily from noon to 10:30 p.m. serving light lunch and dinner.

Question 9

Is a dress code required for dinner?

Accepted Answer

Yes. Appropriate attire is required for dinner at Arté al Lago and Le Relais, and gentlemen are kindly asked to wear long trousers.

Question 10

Do you offer vegetarian, vegan or gluten-free options?

Accepted Answer

Certainly, we can create customized dishes or adjust the menu to suit your preferences. We encourage you to share any dietary requirements with us in advance.

Question 11

What time is the spa open?

Accepted Answer

The spa is open from 9:00 a.m. To 8:00 p.m. for hotel guests.

Question 12

What does the wellness area include?

Accepted Answer

The wellness area includes a sauna, a bio-sauna, the Turkish bath, the Hydropool and the calidarium, as well as the Clarins Beauty Corner, for massages and beauty treatments, and the Danilo Hairstyling salon.

Question 13

Do I have to book beauty treatments?

Accepted Answer

Yes, massages and beauty treatments are available by appointment only.

Question 14

Is the gym always open?

Accepted Answer

Yes, hotel guests enjoy complimentary access to the gym.

Question 15

Are there tennis courts?

Accepted Answer

Yes, Villa Castagnola offers its own private tennis court in the park.

Question 16

When is the Lido Club open?

Accepted Answer

The Lido Club is open from dawn to dusk, only in summer.

Question 17

When is the pool open?

Accepted Answer

The indoor pool is open from 7:00 a.m. To 8:00 p.m.

Question 18

Can I order snacks or drinks at the pool and Lido Club?

Accepted Answer

Yes. While relaxing by the pool, you can order drinks and light bites directly from the Pool Bar, available during the summer. Starting from June, an exclusive selection of light dishes and snacks is also available at the Lido Club, served from 11:00 a.m. to 7:00 p.m.

Question 19

What is the Arté al Lago Gallery?

Accepted Answer

It is the art gallery within Arté al Lago restaurant, featuring a new thematic exhibition each year showcasing works by local and international artists.

Question 20

Can I visit the Gallery without dining?

Accepted Answer

Yes, guests may explore the Gallery during restaurant hours or arrange a private viewing by appointment.

Question 21

In addition to the Gallery, where can I admire works of art?

Accepted Answer

Art accompanies the entire experience at Villa Castagnola: the works are distributed in the various common areas and in the park, along a route that unfolds naturally.

Question 22

How does booking confirmation work?

Accepted Answer

All reservations are subject to written confirmation from Villa Castagnola. Your reservation is final only upon receipt of the official confirmation sent by the hotel.

Question 23

What payment methods do you accept?

Accepted Answer

Payment for your accommodations can be made by credit card or bank transfer, following the instructions provided in your booking confirmation.

Question 24

Which credit cards and payment systems do you accept?

Accepted Answer

For online bookings and payments made through our official website, we accept major international credit cards - including Visa, Mastercard, and American Express - along with UnionPay, debit cards, and digital payment methods such as Apple Pay, TWINT, and other mobile payment options.

Question 25

Is a credit card pre-authorization required?

Accepted Answer

In certain cases, a pre-authorization may be required on the credit card provided for the reservation. The amount will be confirmed or charged at check-in or upon settling the final balance.

Question 26

Are online transactions secure?

Accepted Answer

Yes. All transactions on our website are processed using certified security protocols to safeguard our guests' personal and payment information.

Question 27

Do you require a security deposit?

Accepted Answer

If necessary, Villa Castagnola may request a security deposit at check-in. The amount is typically held or charged on the credit card used for the reservation.

Question 28

How can I cancel or change my reservation?

Accepted Answer

Any cancellations or changes must be communicated in writing. The terms and any applicable cancellation fees are clearly stated in the booking confirmation provided at the time of reservation.

Question 29

Is the hotel liable for valuables?

Accepted Answer

Villa Castagnola cannot be held liable for valuables not stored in the provided safes. Guests are expected to adhere to the hotel's rules and regulations throughout their stay.

Question 30

Which law governs the terms of sale?

Accepted Answer

These general terms and conditions are governed by Swiss law. Any disputes will be submitted to the court of Lugano.

FAQ

Frequently Asked Questions